FREQUENTLY ASKED QUESTIONS

Our customer is our community. We know that unexpected expenses can happen, and sometimes you may need extra support.

While we’re not licensed to lend money, we want to help by connecting you with safe, legal lending options in your home country.

This service is about care and connection—because we’re stronger together when we support one another.

We understand that sometimes our community members may need a little financial help. This service connects you with licensed lenders in your home country.

With your permission, we’ll share your profile with a lender who may be able to offer you a loan.

No, P2H Consumer is not a lender.

We care about our customers and act only as a bridge—connecting you with trusted, licensed lenders who make their own lending decisions.

As part of supporting our community, we:

• Gather your interest and consent
• Prepare and share your profile with a licensed lender
• Notify you once your profile is sent

After that, the lender will reach out directly if they wish to proceed. P2H Consumer does not make any lending decisions.

No, we don’t guarantee loan approval. The decision rests fully with the lender, based on their own requirements and review.

Our role is to support and connect our community with safe, licensed lenders.

However, once your profile is referred, any questions or issues must be directed to the lender, as we’re not involved in the loan process itself.

Only with your consent. Your profile is shared solely to help lenders assess your interest in a possible loan.

No, P2H Consumer is only here to make the connection.

We are not responsible for:

• Whether the lender approves your application
• The loan amount, interest rate, or repayment terms
• Any issues or outcomes with the lender

Yes! As part of supporting your choices, you may withdraw your interest any time before your profile is shared with the lender. Just contact us quickly so we can stop the process.

If a lender reviews your profile but decides not to proceed, they will inform you directly.

You are always welcome to try again in the future—our door is always open for our community.

We’d love to hear from you! Your feedback helps us serve our community better.

Please email us at p2hconsumer@pay2home.com.